Privacy Policy

1. Introduction

Dots Medical Import PLC ("we", "our", or "us") is committed to respecting the privacy of healthcare professionals, institutional buyers, and website visitors. This policy outlines how we collect, handle, and protect information submitted through our official website (https://dotsmedicalimport.et).

2. Information We Collect

When you submit a quotation request, product inquiry, or message through our contact forms or AI assistant, we collect:

• Full name and institutional title
• Professional organization or healthcare facility name
• Contact phone number and email address
• Equipment specifications, intended medical application, and order volumes

3. How Information Is Used

Data collected is used strictly for legitimate commercial and healthcare procurement operations:

• Preparing official proforma invoices and technical equipment quotations
• Coordinating EFDA pre-import permit clearance and regulatory documentation
• Communicating delivery schedules, customs clearance progress, and warranty support
• Ensuring security, spam prevention, and system operational integrity

4. Confidentiality & Data Sharing

We never sell, trade, or rent your institutional information. Information is only shared with authorized international manufacturers or regulatory bodies when necessary to fulfill lawful import documentation.

5. Contact Information

For questions regarding data privacy or to request correction of your submitted information, contact: